Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you register for an account, submit a work order, apply as a technician, contact us, or otherwise interact with the Service. This information may include:

• Name, email address, phone number, and mailing address
• Company name, job title, and business contact details
• Professional certifications and qualifications (for technicians)
• Payment and billing information
• Government-issued identification (for technician verification)
• Profile photos and professional references

Automatically Collected Information

When you access the Service, we may automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate geographic location
• Usage data (pages visited, features used, time spent on pages)
• Cookies and similar tracking technologies

Location Information

With your consent, we collect precise location data from technicians' mobile devices during active work orders for GPS check-in/check-out verification and real-time tracking. You may disable location services through your device settings, although this may affect your ability to use certain platform features.

2. How We Use Your Information

We use the information we collect for purposes including:

• Providing, operating, and maintaining the Service
• Matching technicians to work orders using our AI engine
• Processing payments and managing billing
• Verifying technician identities, backgrounds, and certifications
• Providing real-time job tracking and status updates
• Communicating with you about work orders, account updates, and support
• Sending promotional communications (with your consent)
• Analyzing usage trends to improve our platform
• Complying with legal obligations and enforcing our terms

3. How We Share Your Information

We may share your information in the following circumstances:

• With Technicians and Clients: Work order details are shared between clients and matched technicians as necessary to complete the job.
• Service Providers: We work with third-party service providers for payment processing, background checks, cloud hosting, analytics, and customer support.
• Legal Requirements: We may disclose information when required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may share information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including encryption in transit (TLS) and at rest, access controls, regular security audits, and secure data storage. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications
• The right to data portability
• The right to restrict or object to processing

To exercise these rights, please contact us at privacy@buildgenie.io.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of the Service.

8. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service you access through our platform.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: